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Transport Minister Anthony Loke has ordered an investigation into the recent baggage handling disruption at Kuala Lumpur International Airport (KLIA) Terminal 1, which left arriving passengers waiting up to four hours for their luggage
The incident, which occurred on 18 April, was caused by a failure in the airport's baggage handling system, affecting a significant number of travellers, reported Bernama.
According to The Vibes, the disruption was linked to a power outage at an external power station.
While the system was restored later that evening, Loke acknowledged that the disruption fell short of expected service standards at the country's main aviation hub.
"Passengers who travel through our national gateway deserve a standard of service reliability that this incident has clearly failed to meet," he said.
He added that a national gateway "cannot afford repeated relapses of this nature" and that the inconvenience caused is "deeply regretted".
In response, Loke has called for an urgent review of how such breakdowns are managed
An emergency meeting involving relevant agencies has been scheduled today, 20 April, to assess existing procedures, particularly in terms of response time, communication with passengers, and contingency planning during system failures.
"CAAM has been directed to launch an investigation into the matter and examine whether punitive action is warranted against Malaysia Airports Holdings Bhd (MAHB) for this failure in service delivery," he said in a statement.
He stressed that accountability is key, adding that incidents like this highlight the need for deeper improvements within airport operations
According to Loke, Malaysia's ambition to be among the world's leading airports depends not only on infrastructure, but also on a strong culture of responsibility and service reliability.
Meanwhile, CAAM confirmed that airport operations have since stabilised, with baggage systems restored and services returning to normal.
The regulator added that it will continue monitoring the situation and ensure that necessary corrective steps are taken to prevent similar disruptions in the future.
