TikTok Strengthens Malaysia’s Scam Prevention Efforts With Multilingual #ThinkTwice Knowledge Hub

Investment, phishing, phone, love, and loan scams are the most prevalent in Malaysia.

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Cover ImageCover image via SAYS & TikTok Malaysia (Provided to SAYS)
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TikTok Malaysia has expanded its digital literacy initiative called #ThinkTwice

To empower and protect Malaysians online, TikTok Malaysia is providing simplified access to additional resources on scam prevention through its multilingual in-app knowledge hub, search banners, short videos, creator content, and an upcoming series of industry dialogues.

The in-app knowledge hub is now available in more languages, including English, Bahasa Melayu, Mandarin, and Tamil.

This initiative aims to raise awareness among millions of users nationwide through a multi-pronged approach in collaboration with the Royal Malaysia Police (PDRM), Malaysian Communications and Multimedia Commission (MCMC), Securities Commission Malaysia (SC), and other key government agencies.

"Online safety is a shared responsibility. It requires collaborative and continuous efforts across all segments of society," said Firdaus Fadzil, Head of Public Policy, TikTok Malaysia

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Firdaus Fadzil, Head of Public Policy, TikTok Malaysia delivers a keynote address during a press conference today, 29 September.

Image via TikTok Malaysia (Provided to SAYS)

"This is especially true in the case of scams as the modus operandi of cybercriminals are constantly changing. Education is key and we are delighted to empower Malaysians with the knowledge and tools to combat scams together through #ThinkTwice," Firdaus added.

TikTok's digital literacy initiative encourages Malaysians to Pause, Prevent, and Protect

Pausing represents taking a moment to reflect and refrain from activities that violate TikTok's Community Guidelines and local laws.

Prevention means proactively deploying TikTok's safety features and tools from local authorities to identify red flags.

Protection rallies the community to keep each other safe by reporting potentially violative activities.

"Among the most prevalent [scams] in Malaysia are investment scams, phishing, phone scams, love scams, and loan scams," shared Dato Rusdi Mohd Isa, Director of the Commercial Crime Investigation Department (CCID) of PDRM

SAYS.com
Image via TikTok Malaysia (Provided to SAYS)

"There are readily accessible tools to assist the public in detecting such threats, including PDRM's Semak Mule portal. Strengthening the nation's scam prevention ecosystem requires the concerted involvement of both the public and private sectors. In this regard, TikTok's support in enhancing public awareness is most timely and greatly appreciated," he said.

Meanwhile, MCMC added that awareness and education remain the strongest defence against scams, and the public must be empowered with the ability to detect and reject fraudulent tactics.

You can access the knowledge hub by searching #ThinkTwice on TikTok

It features four main pillars of information, mainly scam prevention tips using publicly available tools from key government agencies, TikTok's Community Guidelines, TikTok's safety features, and helplines to local authorities.

Find out more at the #ThinkTwice page.

Image via TikTok Malaysia (Provided to SAYS)
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