Cover image via SAYS.com
A photo depicting a receipt from Nando's iOi City Mall has gone viral since it was posted online on 19 May and not for a good reason.
The receipt, issued on 17 May, seems pretty normal at first glance until you look a little further down the check…
Image via I Love KL's Facebook
… Where it appears that a staff member had keyed in the words "c—- customer" into the point of sale (POS) system and had it reflected on a receipt issued to a customer
For those of you who are not aware, "c-b–" is an offensive and derogatory term describing female genitalia a.k.a. vagina that's often used as to curse or describe something negatively. In short, it's a bad language word.
The accompanying WhatsApp message revealed that the customer had asked for drumsticks from their server Shaqir, who said it wasn't possible as there were too many customers. Her request was ultimately granted when she voiced her desire to speak to the manager.
Image via 华人网's Facebook
The biggest shock came when they were given the bill, where the unmistakably offensive words "c—- customer" were clearly displayed
Image via I Love KL's Facebook
The photo has since been widely circulated on WhatsApp and social media, with several people posting it to Nando's' Facebook page demanding that the restaurant chain investigate the incident and take action
Image via Nando's Malaysia's Facebook
Image via Politicalgags' Facebook
Image via Nando's Malaysia's Facebook
A few commenters suggested that it may have been an internal instruction that is sent to the kitchen staff, sparking concerns for "extra flavouring" and food safety when such incidents occur
Image via I Love KL's Facebook
Image via I Love KL's Facebook
Some remarked on the fact that such conduct from service staff is one of the reasons why customers are so reluctant to pay the 10% service charge in addition to the 6% GST when dining out
Image via I Love KL's Facebook
Image via I Love KL's Facebook
Image via I Love KL's Facebook
It also emerged that the outlet in question, which is situated in IOI City Mall in Putrajaya, is no stranger to receiving complaints about bad service and unprofessionalism from its staff
Image via Nando's Malaysia's Facebook
Nando's has since responded to the controversy by issuing several notices apologising for the aforementioned staff member's conduct and saying that the customer had already accepted the company's apology. It is believed that the employee has also been terminated from his job.
Image via I Love KL's Facebook
Image via Nando's Malaysia
Many applauded Nando's for their quick action in issuing an apology and fixing the situation
Image via I Love KL's Facebook
Image via I Love KL's Facebook
Image via I Love KL's Facebook
But some were skeptical about Nando's claim that they had reached out to the customer to apologise for the slip-up
Image via I Love KL's Facebook
Image via I Love KL's Facebook
In a separate occasion involving weird messages in Nando's receipts, another customer who dined in the IOI Mall branch in Puchong pointed out the phrase "x yah buat" (meaning "no need to make") in the check issued to him.
He also said that his transaction was not recorded into the Nando's Malaysia app although he had provided the staff with his membership number before ordering.
Image via Nando's Malaysia's Facebook
However, it turned out to be a misunderstanding as a commenter who appeared to be a Nando's employee clarified that the message is meant for the cashiers and bartenders to take note of when a staff member had already completed an order before keying it into the POS system.
Image via Nando's Malaysia's Facebook
As for the the transaction record issue, a customer and app user explained that a transaction will only be recorded if the bill is worth more than RM30 before tax.
The [Nando's Malaysia app](https://play.google.com/store/apps/details?id=nandos.android.appmy&hl=en) rewards customers with a virtual chilli every time they make a transaction over RM30, which can be used to redeem free chicken when they collect a certain amount of chillies.
