Cover image via themalaymailonline.com
All hotels and restaurants are no longer allowed to impose a service charge effective today, 6 April 2015
Establishments are only allowed to impose the 10% service charge if they have a collective agreement between employer and employees
This is because the purpose of service charge is to supplement the wait staff's meagre income, yet many employers have been known to abuse it
Furthermore, the establishments that are imposing the charge must display a notice to customers
Image via ReloadFood.com
This is to be the rule until the newly-established working committee completes a review on service charge in Malaysia
After the implementation of GST, customers were complaining about the service charge that was also subjected to the 6% government tax
Many were confused as to whether they should pay the service charge. To fully understand why restaurants impose it and whether you should pay for service, we recommend reading this:
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