Cover image via Reuters
On 5 January, some 20 passengers onboard a Malindo Air flight bound for Subang from Penang disembarked minutes before it was about to takeoff after hearing what they claimed was "a loud argument from the cockpit"
Image via null
After an apology from the pilot, many of those who had disembarked agreed to get back onboard, but 7 of them refused to take that flight
However, a Facebook post of the incident, supposedly written by a friend of one of the passengers, had since gone viral. The passenger, who only wished to be known as Kee, said they heard a loud yell from the cockpit when a stewardess opened its door to come out.
He also complained that the airline's customer service hotline could not be bothered with their complaint on the pilot's emotion, saying it was not their concern and not boarding the plane was the passenger's own choice
Image via null
Apologising for the delay and misunderstanding, Malindo public relations and communications director Raja Sa'adi Raja said the situation could have been misinterpreted
Meanwhile, Malindo Air chief executive officer Chandran Rama Muthy denied the claims made in the Facebook post, saying that it may have been over exaggerated
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