Cover image via Aeroline
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Aeroline has been allowed to restart its Malaysia–Singapore coach services from 28 November, the Land Public Transport Agency (APAD) said
The coach operator had been serving a month-long suspension from 6 November to 5 December for picking up and dropping off passengers at unapproved locations.
Despite the original timeline, Aeroline announced on 25 November that it would be back in service earlier than expected.
"Your trust carried us when our buses could not," Aeroline said in an Instagram post, thanking passengers for their support.
APAD had earlier said the suspension followed at least three instances in February, May, and October where Aeroline was found to have used non-designated spots such as Corus KLCC, 1 Utama, and Sunway Pyramid, instead of operating from Terminal Bersepadu Selatan (TBS) as required.
The operator, which runs premium bus services between Kuala Lumpur, Penang, and Singapore, was warned to shift its services to the approved terminal.
So, will Aeroline return to its usual stops?
For now, yes.
Checks on Aeroline's website showed that tickets are available for services departing Singapore's HarbourFront Centre to Kuala Lumpur on 28 November, with Corus Hotel at KLCC listed as the drop-off point.
An Aeroline spokesperson told The Straits Times that some routes from 1 Utama and Sunway Pyramid to Singapore would also restart the same day under an "indefinite transition period".
"All our locations remain the same: Corus Hotel, Sunway Pyramid, and One Utama," the Aeroline spokesperson was seen replying to a customer's query.
All destinations are expected to be running again from 3 December during this transition phase, although it remains unclear how pick-up and drop-off arrangements will change afterwards.
APAD has previously said the use of approved terminals is meant to improve passenger safety and manage congestion.
Kuala Lumpur's main terminal, TBS, sits about 15km from the city centre, requiring non-driving travellers to take a ride-hailing service, taxi, or LRT to reach central attractions.
Earlier, the issue had drawn strong reactions from local stakeholders, who had been lobbying for mall-based coach services to continue for the sake of tourist access
Speaking on 11 November, Transport Minister Anthony Loke rejected claims that operators were being forced to use TBS.
He said some companies had "created the perception" that the government was restricting them to the terminal, but stressed that the requirement was simply for services to run from "a safe, licensed area".
Loke had said that Aeroline's suspension was not about limiting convenience, but about balancing it with safety.
He reiterated that the ministry is not compelling operators to use TBS or Terminal Bersepadu Gombak, and that it is working with mall owners and local councils to streamline approvals.
"We want convenience, yes, but we must prioritise safety," he said.
