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The Malaysian government has rolled out a new application as an alternative for the public to report emergencies
Developed by Telekom Malaysia Bhd (TM) and the Communications Ministry, the Next Generation Emergency Response Services 999 (NG MERS 999) aims to deliver faster, more accurate, and more efficient emergency assistance.
Launched on Sunday, 16 November, the new SaveME 999 app allows users to send their real-time location, video, text, and multimedia distress alerts directly to emergency operators, offering a more effective way to provide information and seek help.
While users can still call 999, the app offers accessibility features that are particularly beneficial for individuals with special needs.
With AI-driven analytics and secure sovereign cloud hosting, the upgraded system boosts operational efficiency, optimises resource deployment, and dramatically shortens response times.
With these advantages in mind, here's a step-by-step guide so you can send a distress alert easily if you ever need to
1. Download the app
You can download the app on the Apple App Store and Google Play Store.
2. Open the app and learn about its features from the onboarding messages
3. Select 'Sign Up'
4. Enter your email address and key in the six-digit OTP code to verify your account
5. Create a username and password
6. Fill in your information
7. Upload a photo of your MyKad
8. Fill in your contact and emergency contact information
9. Enter your address
Voilà, your account is ready!
10. Log in and allow location, audio, notification, phone call, camera, and always-run-in-background accesses
Here's how to "send a report"
The moment you select "send a report", it detects your real-time location. You can also update the location if you require an emergency response at a different place.
Next, select the most relevant type of emergency and write a short message describing the situation.
You can also upload a voice message, photos, or videos.
For a more direct way to contact the authorities, you can always call 999 from the home page.
