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Home Minister Datuk Seri Saifuddin Nasution Ismail has directed that police must accept all reports from the public, regardless of a complainant's attire
His directive comes after an incident in Melaka where a road accident victim was denied entry from the Jasin district police headquarters because her skirt fell above the knee.
The woman and her daughter were eventually allowed to lodge their report after they purchased long trousers from a nearby mall.
The case sparked public backlash and an internal inquiry by Melaka police chief DCP Datuk Dzulkhairi Mukhtar, who explained that the officers acted based on the public service customer attire guidelines issued by the government on 1 December 2020.
Saifuddin stressed that existing circulars on public service attire serve only as guidance and should never prevent citizens from receiving assistance, particularly in emergencies.
"If an accident occurs, officers must take the report immediately. There is no compromise," he said.
"I have discussed this in the Cabinet. This policy ensures the public does not feel hindered or hesitant when seeking help from the authorities," he added.
Saifuddin reiterated that the primary duty of the police is to accept all reports from the public, regardless of circumstances, background, or clothing
"Proper attire is something we uphold, but the report must still be accepted," he was quoted as saying by the New Straits Times.
"There is no excuse to reject a report solely because of clothing."
Photos of the Melaka road accident victim's attire before and after she was allowed to lodge her report.
Image via Sinchew Daily